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In recognition of Alzheimer’s and Dementia staff education week

by admin

In recognition of Alzheimer’s and Dementia staff education week, one of our Elsevier CPM staff members, Michelle Phelps, took some time to discuss the educational journey she went through as a nurse and a daughter when one of her family members was diagnosed with Alzheimer’s disease.

My mother was a wonderful person. She was funny, generous, loving, attractive, creative…and one of my best friends. Alzheimer’s disease changed everything.

As an RN, I have been prepared to take care of patients and respond to physical, emotional and spiritual needs. I was not prepared to be a daughter losing her mother over a period of 10 years to a cruel disease. I cannot adequately describe what it feels like to watch someone you love lose all of those special qualities that made her the person that she was. I was grieving her loss while she was still alive. As a nurse, I knew that this disease was following the expected course. However, the daughter part of me struggled. It was devastating the first time she forgot my name. As time went on, she forgot how to do even the simplest things…changing her clothes, brushing her teeth, taking a shower. She forgot that she was a mother and looked at me as a rival…not as her daughter. She forgot that she was married and did not remember my father. Home was no longer a comfort for her…it was unfamiliar. She came to refuse my efforts to help her and care for her. Although I knew it was the disease, the pain was still there for me.

One thing she did not lose was her love of God. Even in her last months of life, she retained that love and talked about God. It was pretty amazing. Our faith has been a central part of all of our lives. God provided strength for my father and I to be on the journey with my mother and He continued to care for her. I lost my mother to this dreadful disease in 2010. I still miss her, but she is at peace. I would never wish her back as she was in the later years of her life, but I am so thankful and blessed to have had her as my mother…and one of my best friends.

Michelle has been employed by CPM for nearly 7 years. She is a graduate of Butterworth School of Nursing, holds a BSN from University of Detroit/Mercy and a Master’s Degree in Management from Aquinas College. Michelle’s clinical experience has been in several different areas of Obstetrics, including Antepartum, Antenatal Testing, Labor & Delivery and Postpartum.  She also has experience in case management within the ambulatory OB/GYN clinic setting.  Michelle contributes her expertise to many evidence-based content development projects with her specialty focus being Obstetrics and Newborn care. She currently holds the position of Product Director for both CPM CarePoints Guidelines™ and CarePoints Emergency™ products.

Getting it Right: Usability and Meeting Meaningful Use

by Michelle Troseth

Happy Holidays!

In getting ready to put 2011 away as another successful year, we at CPM are excited about what 2012 will have in store for the field of health care.

Looking at McNickle’s article regarding EMR usability, we believe, wholeheartedly, in the statement that “usability should be considered more than just user satisfaction”.  With the upcoming ARRA Stage 2 and 3 criteria, the movement for health care provider and hospitals to realize that their current systems may not be perfect is facing many organizations.

The parallel benefits of supportiveness, flexibility, ease of learning, effectiveness and efficiency, all mentioned by McNickle, are tenets we hold to be true at CPM.  It’s been said that quality is in the patient’s eyes and with our business supporting humanity; we have not only a great opportunity to deliver this quality, but also a great responsibility.

With the EMR evolution lying in the users’ hands, we at CPM look to have all of the intended audiences work together to make the future; consumer and quality driven.    Realizing that EMR implementation and the CPM Framework are just tools to help healthcare organizations accomplish their patient care goals I would like to draw attention to what Dr. Steve Waldren, MD states in a recent Healthcare IT News article:

“Most people think an EMR solves problems, but an EMR will only amplify problems that already exist in the practice”.

CPM has based the intentional design of the EMR on knowing, at a deep level, the professional practice and workflow needs of an interdisciplinary care team, and has continued to evolve the depth and breadth of that design as the needs of patients, clinicians and organizations evolve.  As 2012 approaches we look forward to a great year for us in terms of continually supporting our consortium clients and welcoming new hospitals and other healthcare settings into our transformation science methodology of creating better usability and care coordination across the continuum of care.

We support this week’s announcement by Health and Human Services which moves the start date for Stage 2 of the meaningful use program from 2013 to 2014.  While this decision will relieve burdens for those who attested to meaningful use in 2011, it also provides more time for vendors and providers/hospitals to prepare to meet the new proposed rules (Stage 2 meaningful use Notice of Proposed Rulemaking (NPRM) which is scheduled to be published in February of 2012.  At CPM, it is our hope that this delay will also help us, our consortium, and our HIT partners focus on improved usability to best support clinicians and patients thereby creating meaningful care.  There is no question that we all want to “get it right”.

We hope the rest of 2011 will be good for everyone and we look forward to being a part of your 2012.  For those of you that will be attending Institute for Healthcare Improvement’s (IHI’s) 23rd Annual National Forum, please stop by our Storyboard Presentation Achieving Meaningful Use in Healthcare: The Road to Meaningful Care.  The CPM Consortium has been an active IHI National Node since 2005 and I look forward to seeing many of our consortium members there who are sharing in the mission to create the best practices to improve quality in healthcare.

Blessing to you and yours,

Michelle

Practice and Documentation to the 4th Dimension (and Beyond)

by Chad Fairfield

As many who know me would profess, I’m often an abstract thinker who tends to speak in metaphors with somewhat of a tinge of ‘tongue-in-cheek’ humor. Often I liken things to popular sci-fi characters and shows since I’m a self-professed nerd/geek (others would probably agree).  I find that this is just the way my brain works and to think otherwise is just not in my makeup. Often I get blank stares when I use my many metaphors and with others the connection is instantly made for what may have been a very challenging concept to sink in.

Within the CPM Framework™ and its Health Informatics Model, we address the entry of not only data but taking that data and making it something meaningful for all members of the interdisciplinary team. At the top of this hierarchy of data entry and utilization is wisdom, which is really the foundation for the meaningful use movement at the center of ARRA’s HITECH Act. Without wisdom driven by data, data for data’s sake is pretty much worthless as a driver of outcomes. I liken it to trying to drive a car without an engine. You could have the latest automobile import with all the bells and whistles, but without the engine you aren’t going anywhere (see, a metaphor!). In this case the engine is the wisdom that is the ultimate outcome of gathering data within any HIT software system.

Where wisdom is concerned we need to think of how we get to this level of data utilization. CPM’s evidence-based documentation and care planning within the CPM Framework™ is designed intentionally to drive outcomes by data entry grounded on the foundations of content and practice interoperability. Content interoperability involves the use of consistent professional data (content) that is exchanged accurately and effectively within the technological systems across the continuum of care.  Practice interoperability supports utilizing a professional practice framework with tagged-data to guide care and exchange patient information amongst the interdisciplinary team across all clinical settings (2009, 2010, 2011; CPM Resource Center).

What if I, as an RN, document a respiratory assessment that both shares, as well as documents, the same information (same row/observation/result) with the RT? Historically disciplines have documented their own assessments, evaluations, and interventions in a silo—with neither of the two concepts ever meeting. This was not uncommon in the paper world or even poorly designed online documentation systems already in use. Often the patient suffers from this design, as he or she has to live through numerous respiratory assessments over the course of the day since the RN and the RT don’t use the same set of data to capture the assessment detail. This same issue is pervasive with historical data about the patient. The CPM Framework™ and intentionally designed automation (IDA™) dictates that regardless of what member of the interdisciplinary team enters the data, the data is shared both with content AND practice interoperability. This paradigm shifts for many organizations can be challenging, but behind the movement is taking data and using it to drive wisdom for the patient and indeed outcomes related to overall interdisciplinary patient care. When all members of the care team are on the same page we actually begin to put the patient at the center, rather than centering on our individual disciplines activities dictated throughout the shift or episode of care.

To address the bewildering title and why I chose this metaphor “Practice and Documentation in the 4th Dimension”, let me explain the first two dimensions. When we used to document on paper it was limited in that we entered data physically on the paper and signed/dated so we could locate the assessments and interventions we performed (documenting two dimensionally). This is usually done by each and every member of the healthcare team and often, if not always, was siloed and kept in different tabs in the same chart or in another chart. Many organizations have moved these two dimensional concepts online with flowsheets or notes functionality. Often with this migration we take common observations/rows/results and share them between documents so we minimize duplication within nursing documentation (most of the time allied health isn’t invited to the party)—this could be thought of documenting in the 3rd dimension. What is different with CPM documentation and care planning is that it driven practice and documentation to the fourth dimension, which helps clinicians live practice interoperability. This fourth dimension is where few others have ventured. It’s sort of like “going where no one has gone before” to quote a famous pop vernacular. So, to all those have ventured to the 4th dimension—“Second star to the right…and straight on ’til morning.”

Cheers,

Chad

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