Our practice transformation and implementation services are provided by a diverse interdisciplinary team with extensive experience with the CPM Framework™ and clinical practice transformation. Meet some of our senior practice transformation services team members.
Cathy Schwartz, MSN, RN
Cathy is the Senior Vice President, Transformation Services for CPM. Cathy provides executive leadership for the outcomes measurement, evaluation and research work of CPMRC, as well as practice transformation consulting services in the delivery of our CPM Integrated Content Solutions through various vendor partnerships.
Cathy has over 25 years of healthcare experience as a clinician and administrator in a wide spectrum of clinical areas including med-surgical, critical care, rehabilitation, emergency, home health and education. In addition to receiving several academic and professional honors and awards, she held adjunct faculty positions working with senior baccalaureate and masters students. For 15 years, she was responsible for the implementation and evolution of an interdisciplinary, evidence-based, professional practice model utilizing the Clinical Practice Model Framework. She served as Practice Director for the implementation of services at a large, multi-site, academic healthcare system for Sunrise Clinical Manager software solution utilizing Knowledge Based Charting.
Through her expertise in engagement structures and processes, organizational change and complex systems, Cathy oversaw nationally-linked quality improvement work, clinical scholarship, outcomes measurements, research and publication. Her in-depth experience with shared governance councils and small and large group facilitation allows Cathy to guide individual units, organizations and large healthcare systems to align initiatives, refine strategies and co-create cultures so that services, patient experiences and staff work environments grow toward becoming the best places to give and receive care. Cathy’s strengths include connecting with clinical executives in healthcare organizations and building strong transformation service teams. Cathy resides in central Illinois.
Robert Nieves, RN, BSN, MPA, MBA, JD
Robert Nieves is a Practice Director, Transformation Services for CPM. Robert co-leads practice transformation services for a group of clients including those through various partner relationships. Robert manages an interdisciplinary consulting team providing services to diverse healthcare settings, including large, multi-site academic as well as smaller community sites. He also co-leads Client Management Planning and Content Analysis advancement for the Center and our clients.
Robert brings over twenty years of healthcare experience as a clinician and executive management in a wide spectrum of clinical areas including med-surgical, critical care, emergency, home health, geriatric case management and long term care. In addition, he has extensive experience in consulting, strategic and business planning, organizational development, clinical information systems design and implementation, project management, nursing leadership, continuous improvement, business turn around and growth. He has served as a Practice Director for the implementation of services at large, multi-site, academic healthcare systems for both Eclipsys and Epic software solutions. Robert’s strengths include connecting with clinical executives, managers and point of care clinicians in healthcare organizations and building strong transformation service teams. Robert resides in northeast Ohio.
Robert received his undergraduate, graduate, and professional doctorate degrees from Cleveland State University.
Stephanie Heaney, RN, BSN, CPHQ
Stephanie serves as a Practice Director for CPM. She leads practice transformation consulting services supporting the adoption of our CPM Integrated Content Solutions through various Healthcare Information Technology (HIT) vendor partnerships. She provides leadership to an interdisciplinary consulting team providing services to diverse healthcare organizations across the United States and Canada including large, multi-site academic as well as smaller community sites. In her leadership role, she works with organizations to create an interdisciplinary practice environment to advance evidenced based practice at the point of care and interdisciplinary clinical documentation. Within CPM Transformation Services, Stephanie provides oversight in the refinement of our implementation methodology and planning strategies that prepare clients for optimal implementation of the Clinical Practice Model, as well as integrating our methodology with HIT vendor partners.
Stephanie is a Registered Nurse with over 25 years of experience in nursing, clinical operations and healthcare administration in various inpatient and outpatient healthcare settings. She has practiced in psychiatry, medical, surgical, quality improvement, risk management, managed care and clinical information systems. Stephanie joined CPM in 2006 after serving for five years as the Director of Electronic Medical Records and Clinical Systems for a large hospital-owned primary care physician group. In that role, she was responsible for developing the IT strategy, evaluating systems, facilitating physician selection and adoption and project planning. Stephanie is a Certified Professional in Healthcare Quality and has over 10 years experience leading organization-wide quality and process improvement projects within healthcare systems and for clinical practice workflow and redesign initiatives. She has successfully guided healthcare organizations through the JCAHO and NCQA accreditation process. Stephanie also completed various private healthcare consulting engagements for healthcare organizations working with senior management to analyze and improve clinical and business operations across the continuum of care.
Stephanie recently presented at Sigma Theta Tau International Conference and exhibited a poster presentation at the Institute for Healthcare Improvement on creating and sustaining healthy work cultures to advance interdisciplinary evidence-based practice and technology. Stephanie is a member of American Organization of Nurse Executives, National Association of Healthcare Quality and Healthcare Information and Management Systems Society. Stephanie resides in Connecticut.
Tracy Christopherson, RRT
Tracy is the Director of Interdisciplinary Integration for CPM. She also serves as a Practice Director, leading practice transformation consulting services for the western region of clients utilizing the CPM Guidelines Acute Care Content. Tracy provides thought leadership to grow the vision and understanding of interdisciplinary integration while developing a strong voice for the Allied Health Professionals in their professional practice advancement.
Tracy is a Registered Respiratory Care Practitioner with over twenty years experience in the acute care setting. Her clinical background includes pediatric, neonatal and adult critical care. She has practiced in a variety of roles including staff practitioner, adult critical care clinical specialist, and project, research and education coordinator. Tracy has been a leader in creating interdisciplinary practice environments for over 18 years. Her experience with interdisciplinary practice comes from coaching and mentoring numerous organizations across the United States and Canada in advancing interdisciplinary integration and implementing an integrated clinical practice framework to strengthen practice at the point of care. Tracy co-lead a two year effort around scope of practice delineation for eight allied health disciplines. Her passion rests in creating processes and tools that support the professional practice needs of individual disciplines while meeting the integrated professional practice needs of the interdisciplinary team.
Tracy frequently speaks internationally, presenting the significance of a professional practice framework to support interdisciplinary integration at the point of care. Speaking engagements include: Sigma Theta Tau International Conference; International Congress of Nursing Informatics, Ontario Interprofessional Education Conference, Association of Schools for Allied Health Professionals; American Nursing Informatics Association (ANIA),and the American Association of Respiratory Care International Congress. Tracy also represented the CPMRC Consortium in accepting the National Academy of Practice, Interdisciplinary Recognition Award in Washington, DC in March, 2010.